Shipping Policy
Introduction
Welcome to Heston Group LLC DBA Clean Pro HQ! We are dedicated to providing efficient and reliable shipping for all your commercial and service industry machinery needs. This Shipping Policy outlines the procedures, costs, and delivery times associated with your orders.
Shipping Methods and Rates
1. Shipping Methods: We offer a variety of shipping options to accommodate your needs, including:
- Standard Shipping: Delivered within 7-14 business days.
- Expedited Shipping: Delivered within 2-7 business days.
2. Shipping Rates: Shipping rates are calculated based on the weight, dimensions of the package, and delivery location. The cost will be displayed at checkout before you confirm your order.
3. Free Shipping: We offer free standard shipping on orders over $100 within the New Jersey United States. This offer is automatically applied at checkout if your order qualifies.
Processing Time
1. Order Processing: Orders are processed within 2-4 business days of receipt. Business days are Monday through Friday, excluding holidays.
2. Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and a tracking number.
Delivery Time
1. Estimated Delivery Times: Delivery times vary based on the shipping method selected and your location:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 2-7 business days
2. Delays: While we strive to ensure timely delivery, please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or logistical issues.
Shipping to Multiple Addresses
We currently do not support shipping to multiple addresses in a single order. If you need to ship items to different locations, please place separate orders for each address.
International Shipping
1. Availability: We offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on the destination.
2. Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges are not included in the shipping cost and will be collected by the carrier upon delivery.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Clean Pro HQ is not responsible for delays or misdelivery resulting from incorrect or incomplete addresses provided by the customer.
Missing or Damaged Shipments
1. Missing Shipments: If you do not receive your order within the expected delivery time, please contact us at sales@cleanprohq.com or 856-484-6356 or 206-260-0930 so we can assist in tracking down your shipment.
2. Damaged Shipments: If your order arrives damaged, please contact us immediately at sales@cleanprohq.com or 856-484-6356 or 206-260-0930 with photos of the damage. We will work to resolve the issue promptly, either by providing a replacement or processing a return and refund.
Contact Us
If you have any questions or need assistance with shipping, please reach out to us:
- Email: sales@cleanprohq.com
- Phone: 856-484-6356 or 206-260-0930
- Registered Address: 301 West Washington Street, Riverside, New Jersey 08075, United States
Thank you for shopping with Heston Group LLC DBA Clean Pro HQ. We appreciate your business and are here to ensure a smooth shipping experience for you.