Refund Policy
Introduction
At Heston Group LLC DBA Clean Pro HQ, we are committed to providing our customers with efficient and reliable services for our commercial and service industry machinery. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your shopping experience is as smooth and hassle-free as possible.
Eligibility for Refunds
1. Return Window: You may request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items: Certain items are not eligible for return or refund, including:
- Customized or special-order products
- Items marked as non-returnable at the time of purchase
- Products that have been used or are not in their original packaging
How to Request a Refund
1. Contact Us: To initiate a refund, please contact our customer service team at sales@cleanprohq.com or 856-484-6356 or 206-260-0930. Provide your order number and a brief description of the issue with your order.
2. Return Instructions: Once your refund request is approved, we will provide you with return instructions and a return shipping label if applicable. Please follow these instructions carefully to ensure your return is processed efficiently.
3. Return the Item: Pack the item securely in its original packaging and include a copy of the invoice or receipt. Ship the item to the address provided in the return instructions.
Refund Process
1. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria. The item must be in its original, unused condition and packaging.
2. Refund Approval: If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
3. Partial Refunds: If the returned item is not in its original condition or packaging, we may issue a partial refund. Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
Shipping Costs
1. Return Shipping Costs: Unless the return is due to an error on our part or a defective product, the cost of return shipping is the responsibility of the customer.
2. Original Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at sales@cleanprohq.com or 856-484-6356 or 206-260-0930. We will provide instructions for returning the defective item and arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with our refund policy, please contact us:
- Email: sales@cleanprohq.com
- Phone: 856-484-6356 or 206-260-0930
- Registered Address: 301 West Washington Street, Riverside, New Jersey 08075, United States
Thank you for choosing Heston Group LLC DBA Clean Pro HQ. We appreciate your business and are here to assist you with any issues or concerns you may have.